FAQ/ Returns
🎁 Order & Product Rules
1. All mystery bags are sold as seen – contents are a surprise and cannot be chosen or swapped.
2. Every bag is hand-packed with care; and is a mystery until opened on the videos.
3. Colour-changing beads are sold by 10 Beads a scoop.
4. We aim to dispatch all orders within 3–5 working days (UK only).
🔄 Returns & Exchanges
1. We do not accept returns or refunds for opened mystery bags, as these are open for your entertainment and are a lucky selection.
2. If your order arrives damaged or incorrect, please message us within 48 hours of delivery with photos – we will try to fix this for you!
3. Beads need UV light to work, please be aware they might not change colour all the time.
📌 General Rules
1. All prices are in GBP and include UK VAT.
2. We are a small mother-daughter team – we’ll always reply to messages within 2 working days!
3. We reserve the right to update these rules at any time; changes will be posted here.
